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Return Policy

Every item we sell is backed by our 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange your item within 30 days of purchase.

  • All items require a Return Authorization Number (Provided by a Customer Service Representative) and must be in like-new condition in their original packaging for the return process to be completed.
  • RMA number is valid for 30 days from date of issuance. Your return package must be received at our facility by the expiration date listed.
  • Special Order items may only be returned in the case of a manufacturer's defect. For assistance and warranty information, please contact our Customer Service Team at 1-888-444-9994.
  • Please allow up to 30 days for electrical & electronic items to be credited or exchanged.
  • Jake's is not liable for additional labor expenses that occur as the result of an incorrect or defective part.

How To Return an Item

  1. Please call our Customer Service Team at 1-888-444-9994 Monday - Thursday 8am to 5pm, Friday 8:30am - 5pm EST to request a Return Authorization Number.
  2. Securely pack the items to be returned, and clearly write the Return Authorization Number on the outside of the box. Parcels without an RMA number may be refused.
  3. Please ship the item back to the address provided by the Customer Service Representative. If you are returning an item due to shipping damage, a manufacturer's defect, or the item received is not what was ordered, a pre-paid shipping label will be provided. Unless returning with a pre-paid label, and for your protection, please use a shipping service that can be tracked such as registered UPS, Fedex or UPS. We cannot guarantee refunds for items sent via non-trackable means. We are unable to accept COD or freight-collect shipments.
  4. Once we have received and inspected your item, a refund or exchange (as requested) will be processed for all eligible returned items. Returned items must be in like-new condition and in their original packaging. We strive to process all returns within 5 business days, however during exceptionally busy periods this timeframe may increase slightly. Please allow for up to 14 business days for your return to be processed, and up to 30 days for electrical and electronic items.